- Call us to arrange for any returns at 1-800-658-3490 or you may email customer service at support[at]billionoem.com.
- Buyer pays return shipping.
- Shipping fees are not refundable.
- A copy of the invoice will need to be included with the return.
- There is a 30% restocking fee charged against all returned parts - only applies to orders with free shipping.
- Parts must be resaleable and in the original packaging.
- We cannot take back used parts.
- We cannot take back installed or tried parts.
- Electrical parts are not returnable.
- We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
- Return request need to be within 30 days of receipt.
- If parts are defective please notify us within 15 days of receipt to inquire about a parts warranty refund.
- An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
- If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.
- Cores must be drained of all fluids if applicable.
- Buyer pays return shipping on cores.
- A copy of the invoice will need to be included with the core return.
- Core must be shipped back in the original box with all original manufacturer labels visible on the box to receive credit.